Returns & Refunds

The return of items sold on hot-cold-pack.com is limited to unopened, unused, items returned within 30 days of purchase date.  There is a 15% restocking fee and the customer is responsible for return postage.  Defective product will be refunded or replaced at our discretion and the customer must return the defective unit.

 

Returned product must be clearly marked with a Return Authorization Number before returning.  To obtain return authorization simply email us at sales@hot-cold-pack.com with your order information and the reason for the return.  Be sure to include your Invoice number and your contact info.  We will respond within 24 hours.

 

Your return will be reviewed upon receipt and credit will be issued within 5 business days if the product meets the above criteria.